We do hope you love your order but totally understand that sometimes you need to return an item.
Please return your item within 14-days of receipt for a full refund. Please note refunds will be processed within 7 days of receipt to the original payment method.
If you return an item between 15-30 days of receipt we will issue you with a gift voucher for the value of your item.
Returns received after the 30 day window will not be eligible for a refund and will be returned to you at your cost.
Unfortunately as a small indie biz we are unable to offer a free returns policy. It will be your responsibility to cover the costs of return postage. Please ensure you gain proof of postage as the return will be your responsiblity until it is received by us.
When returning an item please remember the below:
- Items must be unused and in their original condition with no signs of wear
- The orginal tags and labels must still be attached
- Due to the nature and colour of the fabric please try to avoid wearing heavy makeup or perfume while trying on the clothes as this may affect your return. Any soiled items will not be eligable for a return/refund
- Please complete the returns slip enclosed so we understand the reason for your return. Return address is included on this slip
- We are an Eco-Friendly company so please re-use our original postage bags where possible
If you receive a faulty item please do get in touch via our email hello@papersouldesign.co.uk with details and photos so we can get this sorted for you ASAP
