F R E Q U E N T L Y A S K E D Q U E S T I O N S
Q. What is the difference between Personalised & Bespoke Stationery?
A. Personalised Stationery relates to all ranges which are currently available on www.papersouldesign.co.uk. These ranges can be amended to suit your text and colour scheme. If you are looking for something more individual we offer a fully bespoke stationery design service for a one-off fee. Included in this fee we will discuss directly with you the theme, style and range of stationery you require for your wedding. Please refer to the Terms & Conditions for further details.
Q. What level of quality should I expect?
A. At Paper Soul Design we believe in using high quality products, so that's why all our ranges use one of the best quality card stock available without charging our customers a premium for the luxurious feel that your wedding deserves. Our stationery ranges are digitally printed in the UK using high quality, crisp and clean 280gsm Nettuno card stock as standard. All Save the Dates, Invitations and RSVP cards come with matching envelopes at no extra cost.
Q. What size are your invitations?
A. All our invitations, save the date cards, RSVPs and information cards are printed at A6 unless stated otherwise on the individual product page on the website.
Q. Is there minimum order on your products?
A. Generally the minimum order is 25 for most products. The individual product page on the website will not let you add less than the minimum order amount to your cart at the time of purchase. For more information please refer to the latest price list.
Q. Can I have guests names printed on my Stationery?
A. You can add your guests names to Invitations and Place cards for a small charge per item. You can select this option from the drop down menu for each range.
Q. Can we order on the day items to match our Stationery?
A. Of course! All our personalised range of stationery has complementing items for your big day. Please refer to the On the Day section of our website for more information.
Q. How much will my Stationery cost?
A. We have a very simple pricing structure and we want to make ordering as simple as possible, so no matter the size of your order, it is easy to work out how much it will cost you from the start. Just add the item you want to your cart with a quantity and it will work the price out for you.
Q. What about VAT?
A. There is no VAT to pay on any order from Paper Soul Design.
Q. How do I place an order?
A. All personalised stationery orders can be purchased directly through the website. Once you have placed an order we will contact you within three working days by email to get all the details needed to personalise your stationery package. For bespoke orders we recommend getting in touch with us directly from the website using the contact page, sending us an email or giving us a call. We will then discuss your requirements with you and how to finalise your order. Please refer to the Terms & Conditions and the latest Paper Soul Design Pricelist for further details.
Q. How can I pay?
A. All personalised stationery can be purchased securely online through our website. for bespoke orders payments to Paper Soul Design should be made via bank transfer. Details will be given upon placing an order.
Q. How much will delivery cost?
A. UK Mainland shipping is free. International shipping (including the Channel Islands) is not included and a standard postage charge of £20 will be added at the checkout. All items will be shipped via recorded delivery and a signature will be required upon receipt of your order.
Q. How long will it take to print my Stationery?
A. The average timescale for personalised ranges is 3-4 weeks and 6-8 weeks for bespoke designs.
Q. What if I need my order quickly?
A. If you need something sooner we may be able to help so please get in touch, however a fee may be applicable.
Q. Can we add a map to the information card?
A. Yes. We will add a bespoke map to information cards for a one off design fee of £50 per map.
Q. I've changed my mind. Can I get a refund?
A. As the majority of Paper Soul Design products are bespoke, personalised and/or made to order they cannot be returned. Please refer to the Terms & Conditions for further details.
Q. Help! My Stationery hasn't arrived...
A. If this happens please let us know. All our items are posted via recorded delivery to enable us to track its journey.
Q. Oh No! My Stationery has arrived damaged.
A. If a product arrives which is damaged or faulty please contact us within 10 days of receiving it and we will discuss how best to put the situation right.
Q. I've found a spelling mistake on my Stationery.
A. As stated in our Terms & conditions, you are responsible for ensuring all the details, spelling and grammar are correct on the proofs sent to you prior to printing. Please refer to the Terms & Conditions for further details.